LabFit App Support
Need help with the LabFit app? Find quick answers below or reach out and we'll get you sorted.
Email us anytime and we'll reply within 1 business day.
Please include the email you use to log in to the app and a short description of the issue. Screenshots help too.
Email supportDownload the LabFit app, then log in with the same email address you used when you joined your LabFit program. If you're not sure which email you used, contact us and we'll help you find it.
On the login screen, tap "Forgot password" and enter your email. You'll receive a link to create a new password. If the email doesn't arrive within a few minutes, check your spam or promotions folder.
Once you're logged in, use the app menu to open your program content and the community. If something you've joined isn't showing up, email us and we'll make sure your access is set up.
Open your phone's Settings, find the LabFit app, and make sure notifications are turned on. Also check that you're using the latest version of the app and that you're logged in.
Try closing and reopening the app, checking your internet connection, and updating to the latest version from the App Store or Google Play. If it still isn't working, email us with your phone model and a screenshot.
Email us at [email protected] with the change you'd like made and we'll update it for you.
Email us at [email protected] from the email address on your account and we'll take care of it. Your access stays active until the end of your current billing period.
Email us at [email protected] from the email address on your account with the subject line "Delete my account." We'll permanently delete your account and personal data within 30 days and confirm by email once it's done.