LabFit App Privacy

Last updated: November 13, 2026

This Privacy Policy explains how Marja Chow Nutrition & Fitness, operating as LabFit Nutrition ("LabFit," "we," "us"), collects, uses, and protects your personal information when you visit labfitnutrition.com, use the LabFit mobile app, join a course or program, or work with us as a client. We follow British Columbia's Personal Information Protection Act and Canada's Personal Information Protection and Electronic Documents Act.

1. Information we collect

  • Contact details you give us, such as your name, email address, and phone number
  • Account details for the LabFit app and our client portal, such as your login and profile
  • Health and wellness information you choose to share as a client, such as intake forms, food logs, lab results, and symptoms
  • Anything you post in the LabFit app community, including comments, messages, and photos
  • Basic technical data, such as device type, browser, IP address, and how you use our website and app, collected through cookies and similar tools

2. How we use your information

  • To deliver the programs, courses, and coaching you sign up for
  • To create and manage your app and portal account
  • To send you course access, reminders, and program updates
  • To send you emails about our content and updates, if you've opted in. You can unsubscribe at any time using the link in any email
  • To send push notifications from the app, if you allow them
  • To improve our website, app, and services
  • To meet legal requirements

We never trade or rent your personal information.

3. Health information

Health information you share is used only to support your program with us. It is kept confidential and shared only with the service providers needed to deliver your program (for example, a lab company processing a test you ordered) or when required by law. Our services are educational and are not a substitute for medical care.

4. Service providers

We use trusted third party providers to run our business, and they only receive what they need to do their job. These include GoHighLevel (website, email, courses, and the LabFit app), Practice Better (client portal and records), Fullscript (supplements), lab testing companies, and Apple and Google (app distribution). Some of these providers store data on servers in Canada and the United States, so your information may be subject to the laws of those countries.

5. The LabFit mobile app

  • When you create an account, we collect your name, email address, and password
  • Posts, comments, and photos you share in the community can be seen by other members. Please don't post anything you want to keep private
  • With your permission, the app sends push notifications about new content, community activity, and reminders. You can turn these off at any time in your phone's settings
  • The app does not track you across other companies' apps or websites

6. Deleting your account and data

You can ask us to delete your app account and the personal information connected to it at any time by emailing [email protected] with the subject line "Delete my account." We'll confirm and complete your request within 30 days. We may keep some records where the law requires us to.

7. Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it. Email [email protected] and we'll respond within 30 days.

8. How long we keep information

We keep your information only as long as we need it to provide our services and meet legal requirements. Client records are kept as long as required for professional and tax purposes, then securely deleted.

9. Security

We use reasonable safeguards, including password protected accounts and secure, reputable platforms, to protect your information. No system is perfectly secure, so we can't guarantee absolute security.

10. Age requirement

Our website, app, and services are for adults 18 or older, or the age of majority where you live if that is higher. We do not knowingly collect information from children.

11. Cookies

Our website uses cookies to remember your preferences, understand how visitors use the site, and measure our advertising. You can block or delete cookies in your browser settings.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. You can also read our Terms and Conditions.

13. Contact us

Questions about your privacy? Email [email protected].

LabFit Nutrition
Vancouver, British Columbia, Canada